Our Shipping policy is the following:
For Switzerland: Free Shipping, no Flat Rate. Customers may as well pick up orders themselves from the Marina Anouilh Gstaad Store. By default, when using local pickup store base taxes will apply regardless of customer address.
For Europe: Free Shipping on all orders over 1000€. Flat Rate 45 € on all orders under 1000€. Customers may as well pick up orders themselves. By default, when using local pickup store base taxes will apply regardless of customer address.
For the Rest Of The World: Free Shipping on all orders over 1000€. Flat Rate 55 € on all orders under 1000€. Customers may as well pick up orders themselves. By default, when using local pickup store base taxes will apply regardless of customer address.
CAN I RETURN / EXCHANGE MY ORDER?
We will gladly refund or exchange any* item(s) you are not completely happy with when you return it to us in a saleable condition, unworn with all tags attached within 14 days of receiving date.
Please take care when first trying on your items at home to avoid any damage or make-up marks etc. Do not remove any tags until you are 100% satisfied that you will keep the item(s). Item(s) returned with the tags removed will be considered worn and will not be accepted.
Please read all care instructions provided on the tags of the items; we can not accept returns if care instructions have not been followed.
We do not refund the cost of shipping, only the cost of the item. Shipping costs are only refunded if you received faulty items.
Please email [email protected] with the reason for a refund or exchange with a brief explanation. All refunds are subject to our discretion; all items for exchange are subject to availability. If you wish to exchange an item unavailable, we will contact you via email with an alternative solution.
RETURNING ITEMS TO US
Items packaged correctly (as explained above) and marked with your order number can be returned to the store directly.
MARINA ANOUILH GSTAAD
Refunds will be processed within 30 days of receiving the return.
Return of Faulty Items.
All items are thoroughly checked for quality before shipping. However, if you receive a faulty item;
You can return the item which is faulty to us only by post. The item must be received by us within 14 days of original delivery.
If you contact our customer service quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs – only for faulty items, subject to our discretion.
Refunds will be credited to your original payment method only if items are deemed to be at our or the manufacturer’s fault. We will notify you within 14 days of return if we will accept.
In addition to our returns policy, you can cancel your order at any time before the expiry of a period of 14 days beginning the day following receipt of your order.
Please note that if you wish to cancel your order after it has been dispatched from our warehouse we are unable to interrupt the delivery and as such when the package arrives you have the fourteen (14) days to have the package returned and get a refund.
We will issue a full refund excluding shipping costs (if package has been shipped) including shipping costs in package was not dispatched. Orders that were canceled after they have left our warehouse can not be opened upon delivery. If the items are removed from the original wrapping it will void the cancellation and as such are subject to our returns policy.
Duties & Taxes.
Import Duties and Taxes cannot be refunded.